Company
A global technology company providing security and access solutions for the hospitality industry, serving hotels and accommodation providers worldwide. The company develops advanced access control systems and digital solutions designed to enhance guest experience, operational efficiency and property security.
Department
Global Commercial, Enterprise & Integration.
Reports To
Senior Director, Solutions, Strategic Sales, connectivity & Integrations
About the Role
We are seeking a forward-thinking and technically skilled Solutions Architect with deep domain expertise in hospitality technology and AI-driven solutions. In this role, you will architect, design, and guide the delivery of integrated solutions that power seamless guest experiences, operational efficiency, and cutting-edge automation within the hospitality sector. You will work closely with internal development teams, third-party vendors, and business stakeholders to design solutions that span PMS, POS, channel managers, booking engines, and AI systems—ensuring they align with business goals and deliver measurable impact. You’ll be the technical force behind integrations, orchestrating systems and services across the full solution lifecycle, from concept to live production.
Key Responsibilities
- Architecture & Integration
- Design and implement solutions that connect hospitality systems (PMS, POS) with booking engines, channel managers, and other ecosystem components.
- Orchestrate seamless integrations using APIs, middleware, and internal tools.
- Manage the redesign and rewriting of existing APIs to meet evolving system needs. Ensure the ability to monetize the API’s
- AI Enablement & Tooling
- Leverage AI tools such as chatbots, RPA, analytics platforms, and personalization
engines to elevate guest experience and operational intelligence.
- Identify AI-driven enhancements across the tech stack and lead their integration.
- Cross-functional Collaboration
- Partner with developers, vendors, and business stakeholders to co-create scalable solutions.
- Translate business needs into technical requirements and deliver actionable
blueprints.
- Delivery Ownership
- Own solutions from ideation through to deployment and production, ensuring reliability, maintainability, and performance.
- Use internal and existing resources efficiently to deliver projects on time and within scope.
- Systems Thinking
- Apply a holistic view of system interactions and dependencies.
- Proactively identify architectural risks and recommend improvements or
modernization strategies.
Qualifications
- Proven experience in hospitality technology—deep knowledge of PMS, POS, booking engines, and channel managers is essential.
- Solid experience with AI/ML-driven solutions, especially in chatbots, RPA, personalization, and data analytics.
- Strong understanding of solution architecture principles, with a delivery-focused mindset.
- Skilled in stakeholder engagement, with the ability to translate complex technical details into clear business value.
- Capable of managing the rewriting and modernizing existing APIs and systems architecture.